PrivateSportShop takes a serious approach to the protection and security of your Personal Data.

This Policy allows us to keep you up to date about the use and protection of your Personal Data. We've simplified our Policy to provide you with clear, transparent information about how your Personal Data is collected and used.

Policy Outline:

  1. What is Personal Data?
  2. Who is responsible for the processing of my personal data?
  3. What type of data is collected and when?
  4. Minors & Third Parties
  5. Is providing my Personal Data mandatory?
  6. Why do we collect your Data?
  7. Who will receive my Data?
  8. Will my Personal Data be sent overseas?
  9. How long is my Persona Data stored?
  10. What are my rights and how do I exercise them?
  11. How is my Data protected?
  12. What are cookies and trackers?
  13. Third Party Websites

1. What is Personal Data?

For the purposes of this Policy, "Personal Data" or "Data" means any information that directly or indirectly identifies you, including your name, postal address, telephone number, e-mail address, IP address, and any other Data provided directly by you, especially on our website, or generated by your browsing activity or communications we may have with you through our customer service.

2. Who is responsible for the processing of my personal data?

The Data Processor is the person or organisation that determines the purposes and methods of processing your Personal Data.

The PrivateSportShop company, whose registered office is located at 460 avenue des Bigos, 34740 Vendargues, registered in the Montpellier Trade and Companies Register under: 529 079 667, ("PrivateSportShop", "we", "us") is responsible for processing your Personal Data, under the conditions described in the Policy.

PrivateSportShop has a Data Protection Officer that can be contacted via e-mail for any question relating to your Personal Data at the following address: or via post to the address above.

3. What type of data is collected and when?

The Data we collect and process varies depending on the products, services or features you use. We collect the Data you provide when you use our services and particularly when you:

  • Access and browse our websites ( and mobile apps via cookies and trackers;
  • Create a Membership account to access club services;
  • Add products to your basket;
  • Complete an order or use our return services;
  • Subscribe to our Special Offers newsletters;
  • Contact our Customer Service via phone, e-mail or post;
  • Take part in a game or competition;
  • Participate in a customer experience survey or satisfaction poll;
  • Communicate with us on our social media networks;
  • Apply for a job via our website.

During these activities, the Data collected will be:

  • Browsing data on the website collected by cookies and tracers;
  • Identification Data i.e. your first name, last name, telephone number, e-mail address and home delivery address;
  • Data relating to the details of your orders, payments and deliveries;
  • Data relating to prizes won in competitions;
  • Recordings of your calls to customer service (you always have the option of refusing the recording during your call).
  • Data on your educational and professional background if you apply for a job with us.

4. Minors & Third Parties

This site is not intended for minors under the age of 16.

In the event that you provide the Personal Data of a third party, you undertake to do so with the latter's consent and after having informed them of the conditions under which their Personal Data is collected, used, stored and disclosed.

5. Is providing my Personal Data mandatory?

Some of the information requested in the forms on the website is mandatory and these fields are marked with an asterisk. Their collection is essential in the processing of your request. Therefore, if you leave these fields empty, we will not be able to process your request.

6. Why do we collect your Personal Data?

PrivateSportShop processes your Personal Data for the following reasons only:





Fulfil and track your orders for products placed on the Site

Execution of the purchase contract

In order to issue invoices, manage the payment of the products you buy, deliver them to you as well as possible returns after the purchase.


The retention of your Payment Card Data for future purchases is only activated at your request.

Legitimate interest

At the end of a purchase, we may carry out checks to prevent fraud, in particular by means of automated data processing.

Following a purchase, we may conduct surveys and polls to analyse customer satisfaction in order to improve the quality of our products and services.

Enable and manage your registration as a Club Member

Execution of the purchase contract

By creating a Club Member account, you provide certain Personal Information necessary to identify you and to give you access to the various services.

Provides an e-mail news service on sales and your favourite sports

Execution of the purchase contract

By joining the club you subscribe to exclusive services such as access to daily private sales and news about sports.

You will receive emails informing you of the start of sales and the latest news on your favourite sports.

Conducting business development and marketing activities


If you agree, we will email you information about our Special Offers (exclusives, welcome offers, special promotions and competitions).

If you enter a competition via the Site or our social networks, you consent to the use of your Data for the purposes of that competition and for the delivery of the prizes you have won.

If you agree in advance to the applicable terms and conditions (including the social networks you use), we may post on our Site or our official social network pages photographs or stories that you share publicly or with us.

If you agree, we can tailor our marketing to your preferences, tailor advertising content to your interests and personalise your user experience.

If you wish, you can benefit from our sponsorship programme.

Manage exchanges with customer services

Execution of the purchase contract

If your request is related to your order, the processing is necessary for the execution of the contract and the good management of the after-sales service.

Legitimate interest

To handle your requests and complaints properly and to answer your questions.

When you call our Customer Service, telephone conversations may be recorded for quality control and training purposes.

Legal obligation

If your question concerns the exercise of the rights set out in paragraph 10 "What are my rights and how can I exercise them?" we will need to process your Data to comply with our legal obligations.

Improve the Site and your user/customer experience

Legitimate interest

To ensure the functioning of the Site and to allow you to benefit from the functionalities of the Site.

Ensure the security of the Site.

To measure the audience of the Site and establish anonymous statistics of visits on the basis of legitimate interest.

Recruitment management

Performance of the contract (pre-contractual measures)

We process and respond to any application you send us for a job, internship or work experience.

Legitimate interest

Creation of a CV library.

Management of pre-litigation or litigation

Legitimate interest

to sanction any breach of the Site's T&C or any other identified breach, to manage any dispute or litigation.

7. Who can access my Data?

Your personal data are processed by the authorised personnel of PrivateSportShop. We may also share your Personal Information with:

    • Commercial partners providing the service ordered by the customer (e.g. publishing tickets for sports events).
    • Subcontractors such as:
      • our IT service providers;
      • our payment and anti-fraud service providers;
      • our logistics providers;
      • our transport providers;
      • our marketing solutions providers;
      • our commercial prospects and communication management service providers;
      • our customer service providers;
      • our competition organisers;
      • our customer satisfaction survey providers;
      • our recruitment management providers.
        • Lawyers, auxiliaries of justice and ministerial officers, the administrative or judicial authorities seized of a litigation if necessary, within the framework of the respect of the legal obligations incumbent on PrivateSportShop or to allow PrivateSportShop to ensure the defence of its rights and interests;
        • Controlling departments such as auditors.

8. Will my Data be transferred abroad?

Your Personal Data is processed and stored on servers located in the European Union. However, it is possible from time to time that your Data may be transferred, during third-party subcontracting, to recipients located in countries outside the European Union. In this case, we ensure that these recipients implement the necessary measures to maintain the same level of protection as within the European Union. Transfers of Data outside the European Union may occur to the United Kingdom.

9. How long will my Data be kept?

PrivateSportShop keeps the collected Data only for the time necessary for the purposes of the processing and in accordance with the applicable legislation.

More specifically, in the first instance, the Data is kept for no longer than is necessary for the purposes for which it was collected.

Secondly, regardless of the retention period necessary to fulfil the purpose of the Data processing, it may be justified for us to archive your Data for a limited period of time, in a secure manner and with restricted access, for various reasons (e.g. to meet a legal obligation, to constitute evidence in the context of a dispute) detailed below.

Once the retention period imposed by law has expired and any legal action has been taken, your Personal Data will be deleted or made anonymous.



Order management

Orders, deliveries, after-sales service

Duration of the contractual relationship.

Accounting obligations, tax, etc.

In the form of an intermediate archive: legal retention period (e.g.: accounting obligation of 10 years).

Management of pre-litigation and litigation

Duration of the limitation period (5 years in civil and commercial matters).

Management of bank card data

Order payment

Retention of the time of the transaction plus the 14-day withdrawal period (which you have to change your mind).

Complaints management

In the form of an interim archive: 13 months after the debit date or 15 months in the case of a deferred debit card.

Facilitating future purchases

Retention until your consent is withdrawn and/or your Credit Card Data expires and/or your account is deleted.

Account management

Member Account Tracking

Until deletion of the account or in case of inactivity for 3 years from your last login.

Management of pre-litigation and litigation

Duration of the limitation period (5 years in civil and commercial matters).

Management of our customer and prospect database

Commercial prospects

Retention until consent is withdrawn or for a period of 3 years from your last contact with us (e.g. for customers, a purchase or, for prospects, a click on a hyperlink in an email).

Management of pre-litigation and litigation

Duration of the limitation period (5 years in civil and commercial matters).

Your questions to Customer Service

Management of customer requests

Retention for the duration of the business relationship.

Call recording

Recordings of telephone conversations with our Customer Service will be kept for 4 months.

Management of pre-litigation and litigation

Duration of the limitation period (5 years in civil and commercial matters).

Managing cookies and trackers

Managing cookies and trackers

Duration necessary to achieve the purpose of the cookie or tracker and no longer than 13 months.

Choice of whether to accept cookies and trackers

Duration of 6 months.

Recruitment management

Processing the application

Retention during the recruitment process.


Creation of a CV-library

If the application is unsuccessful, the CV is kept for a period of 2 years from the last contact with the applicant, unless a request is made to delete the application file.

Staff management

In the event of recruitment, the Data necessary for personnel management will be kept for the duration of the employment relationship, unless otherwise provided by law or regulation.

Management of the request to exercise the rights referred to in paragraph 10 below.

Responses to requests

Retention until the application is processed.

Management of pre-litigation and litigation

Duration of 6 years for requests relating to the right to object and 5 years for other rights.

Identity verification

Duration of 1 year for supporting documents.

10. What are my rights and how can I exercise them?

10.1 The content of your rights

You have the following rights in relation to your Data.

            • Right of access: this right allows you to obtain, when we process your Data, access to your Data and information related to its processing.
            • Right of rectification: you can ask to update or modify your Data.
            • Right to erasure: this is the right to oblivion which allows you to obtain the deletion of your Data except if they are necessary for the execution of the services or if they are necessary for PrivateSportShop to respect its legal obligations or to establish and exercise its rights;
            • The right to define directives concerning the fate of your Data after your death, and this with a trusted third party, certified and responsible for enforcing your wishes.

You also have:

                • a right to obtain the limitation of processing: this right allows you to have your Data ""frozen"" in certain cases covered by the regulations in force.
                • a right to the portability of the Data provided: this right allows you to recover your Data or to have them transferred to another organisation, as soon as they are the subject of processing based on your consent or on a contractual relationship.
                • a right to object: this is the right not to be included in a data processing operation or to no longer be included.

10.2 The right to object

You may ask to exercise your right to object to the processing of your Personal Data for reasons relating to your particular situation when the processing is based on the legitimate interests of PrivateSportShop.

In the event of exercising such a right of objection, PrivateSportShop will cease processing, except where there are legitimate and compelling reasons for processing that override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

10.3 Withdrawal of consent

You may also withdraw your consent at any time, in cases where it has been requested.

To withdraw your consent, you can send us a request at the address below, set your preferences in your account or via the Cookie page.

10.4 Exercising your rights

The communication of specific post-mortem directives and the exercise of your rights can be done by email to, or by post to the following address: PrivateSportShop, for the attention of the Data Protection Officer, 460 avenue des Bigos, 34740 Vendargues, specifying information that can be used to establish your identity.

10.5 Making a complaint

You also have the right to lodge a complaint with the relevant national data protection authority.

The French authority is the Commission Nationale de l'Informatique et des Libertés (CNIL) - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

You can find the list of all European authorities by clicking on the following link:

11. How secure is my Data?

Technical and organisational measures have been put in place to protect your Personal Data, in particular against possible breaches that could lead to the accidental or unlawful destruction, loss, alteration, unauthorised access or disclosure of your Personal Data.

These measures ensure an appropriate level of security for the Data and take into account the state of knowledge, the costs of implementation in relation to the risks and the nature of the Data to be protected.

12. What are cookies and trackers?

When you use our sites, information related to your navigation is recorded in the form of cookies and trackers.

You can change your preferences regarding the storage of this Data at any time by accepting or blocking cookies or trackers. Find more detailed information click here.

13. Third party sites

Links on the Site may direct you to external websites.

In this regard, we draw your attention to the fact that the privacy policies of these sites may differ from this policy.

It is therefore recommended that you read the personal data protection policy of each of the sites concerned.

In any case, PrivateSportShop cannot be held responsible if the content of one of the sites contravenes the legal and regulatory provisions in force.