I would like to return an item, how should I proceed?

You have a period of 14 days from receipt of your order to request a return. To call our customer service, please dial 800 808 5593 (Monday-Friday 9am-5pm GMT).

You can also contact us by email or by visiting "Contact Us" and selecting the "Return" option.

How do I proceed if I receive a defective or incorrect item?

If you do not receive the item you originally ordered, or it defective, PrivateSportShop will send you a prepaid label by email that will allow you to return the item concerned at our expense. Click "Contact us" and select "Return", alternatively call Customer Service on please have the order number to hand and advise the agent of the issue: