A technical issue ?

I can't log in to my account

- Make sure you enter the e-mail address you gave when you registered and the associated password. If you have forgotten your password, please click on "Forgot my password".  You will receive a new password by email in a couple of minutes. If you don't, please take a look in your spam.

Once your connection is established, you can simply go to "My Account" and click on "Personal Information" to change the password.


- Remember to clear your cookies and then refresh using the F5 key on your keyboard. You can also try logging in from another browser.


If the problem persists, please contact our customer service by phone or via the "Contact Us" section of our website, selecting the option "Technical problem".

I can't add a product to my basket

Despite our constant vigilance, we may have missed a technical error. Please do not hesitate to contact us to let us know, and we will do our best to find a solution as quickly as possible.


Please let us know about your request by indicating the exact name of the product and/or the product URL via the "Contact us" section of our website, selecting "Technical problem" as the subject.

I can't access a sale

To access our Private Sales, you need to be a Member. Make sure you are logged in to your personal account.


Our Private Sales have a limited duration, so they are only accessible during a given period. It may also happen that we stop a sale for various reasons: stocks sold out, request from the brand, technical problem, etc.

I can't select a delivery method

Delivery methods vary depending on the destination, the products selected, their size and weight. Sometimes, we may only offer home delivery if the product is oversize or if it is sent directly by one of our partner brands.


If no carrier is offered, your basket may not be available for delivery to the destination you have selected. For example, some sales can only be delivered to mainland France. In general, an informative note is present on the product page on our website (example: Delivery to all EU countries except island areas).
Despite our daily vigilance, it is also possible that we have overlooked a technical error. Please don't hesitate to contact us so that we can check!

I can't use a promotional code

1. In this other article, you'll find all the information you need to add a promotional code to your basket: How do I use a promotional code?


2. Check that the code you have entered is correct, and that there is no space before or after it.


3. Check that the product(s) in your basket are eligible for the promotional code. The note "Product not eligible for discount coupons" will then appear on our product pages.


4. Check that the conditions of use are respected (see page CGU):
> Minimum purchase amount
> Specific delivery method
> Specific delivery destination
> Expiry date
> Cannot be combined with any other promotional code
> Etc, ...

I can't complete payment for my order

- First of all, check that no order has been registered by consulting your customer account.


- If you are accessing our site from a computer:
1. Empty your browser's cookies and cache (in the "options/history" section).
2. Try using another browser (Chrome, Internet Explorer, Firefox, Safari, etc.).

If you are using our application, please try uninstalling it and then installing it again.


- Despite the quality of the banking interface developed by our payment partners, computer malfunctions may occur during the payment of your purchases.